Aftermarket Services
Training | OnTel | OnLook | OnSitePM | OnShelfP1 | OnShelfP2 | OnShelfPR | Aftermarket
For more then 30 years, CCC has provided the most advanced turbomachinery control solutions; but we offer more than just hardware and software. An integral part of our solutions is our dedicated customer services. We stay with you for the life of your CCC control system - offering our customers the very best in field engineering, state-ofthe-art diagnostics, on-site training, and special seminars worldwide. Perhaps, that is why over 80% of our worldwide customers come back to us year after year.
Field Engineering
Our field engineering staff is the most qualified in the industry, with a majority of our engineers having advanced degrees. They do more than just troubleshoot. They are also capable of analyzing your entire
process and assisting in solving its root control problems. With more than 100 dedicated and experienced field engineers worldwide, CCC is always close to your site.
Our field service personnel are stationed in strategic industrial regions around the world: Brazil, The Netherlands, Russia, Saudi Arabia, China, The Republic of Singapore, United Arab Emirates, The United States of America (Atlanta, Des Moines, Houston).
By placing our engineers close to the action, we help decrease downtime and save money for our customers. Our always-on-call field engineers can solve problems in person or over the phone. They can also provide specialized engineering studies, control system simulations, and system upgrades.
To request a Field Engineer, please e-mail to:
support@cccglobal.com (North & South America, Asia, Australia or Saudi Arabia);
support-EMA@cccglobal.com (Europe, Middle East or Africa).
Field Engineering Services and Service Options
The purchase of each CCC product includes a period of complimentary warranty support. As part of this warranty, CCC will provide complimentary telephone support for 18 months from the date of shipment.
This includes telephone support during regular business hours (8:00am – 5:00pm, Monday – Friday) at CCC's International Headquarters in Des Moines, Iowa, U.S.A. or CCC’s regional office located in Amsterdam, The Netherlands.
For current CCC Customers, please have your project number handy and call:
1-800-387-4652 (from US and Canada);
1-515-251-2736 (outside US and Canada);
+31(0)20-407-0000 (from Europe, Middle East and Africa).
Want to know more about CCC technology, solutions and services? Please follow this link or e-mail CCC expert.
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