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Upon receiving your RMA# within the RMA form, you are now permitted to ship. Please include the completed RMA form with the shipment. Pack the items to be returned in a sturdy shipping container, only using ESD safe packaging materials. If possible, use original packaging.
Remove the product as described in the maintenance procedure section of:
CCC control system equipment and Laptop PC’s contain Lithium Button Cell and/or Lithium Ion batteries and must be returned to CCC in accordance with the following instructions.
UN CLASSIFICATION:UN3481
PACKING INSTRUCTION: PI967
SECTION: Section II
IMP: ELI
Limit Per Package: 2 Laptop PC’s
Marking Required: None (Lithium Battery Handling Label is NOT Required)
Laptop PC’s:
UN CLASSIFICATION:UN3481
PACKING INSTRUCTION: PI967
SECTION: Section II
IMP: ELI
Limit Per Package: 2 Laptop PC’s
Marking Required: None (Lithium Battery Handling Label is NOT Required)
Return PREPAID Freight and duties, “DOOR TO DOOR” via DHL, Emery (UPS Supply Chain Solutions) or Burlington Air Express (BAX) to “MUST CLEAR CUSTOMS IN DES MOINES, IOWA, USA”. These carriers have Power of Attorney to customs broker for CCC without delays. We prefer you DO Not Use Federal Express as CCC will incur additional customs clearance cost. Absolutely DO Not Use the Standard airlines as they require additional documentation and outside broker clearance.
If the goods are returned by a freight forwarder and does not deliver to Des Moines for Customs Clearance, CCC will then have to get an outside Broker to clear customs with delivery delays of approximately two weeks and additional cost of $300.00 to $500.00 that will be charged back to the Customer or Distributor for the import fee charge to CCC for customs clearance.
The Commercial Invoice should have this Statement on it: “USA goods return to Manufacturer, for Warranty Repair and/or Replacement”and use Schedule B/Harmonized Code: 9801.10.0000. By using this statement and number, duties should be waived as return to manufacturer. This makes it quicker and easier to receive goods without incurring additional customs clearance for non- duty goods.
Ship to: Compressor Controls Corporation
Attn: RMA #
4673 121stStreet
Des Moines, Iowa 50323-2316 USA
Please use the following number to talk to CCC’s technical support team.